Use VPN to access NYU-NET

An NYU-NET connection is required to access the A&S AEM author environment (AEM). If you are trying to access the AEM at an off-campus location, you will need to use the NYU VPN service to connect to the NYU-NET. In this article, we will talk about the eligibility of using the VPN service, how to install the required software and how to connect to the VPN service.

Please note that this page is to provide a summary of how to connect to the NYU VPN service. For detailed instructions on how to adjust settings on the machine or how to troubleshoot connection issues, please refer to the NYU IT knowledge base articles.

Eligibility

Current faculty, staff, degree students, and affiliates with active NYU NetIDs are eligible to use the VPN (Virtual Private Network) service to remotely access NYU-NET. Non-degree students and alumni are not eligible to connect to NYU resources using VPN. If you believe you are eligible to use the VPN service but unable to connect, please contact AskIT@nyu.edu.

Steps to connect to the VPN service

Once you install the Cisco AnyConnect VPN Client (VPN software), connect to the service is only a few simple steps. Below is the instruction for connecting to the VPN service on a Mac or a Windows machine:

  1. Start the VPN software.
  2. Use vpn.nyu.edu to connect to the NYU VPN service. (Figure 1)
  3. Type in your NetID, Password, and the "keyword" to use with the corresponding NYU MFA in the 2nd password field. (Figure 2)
    • To use the Duo Mobile app, type the word push in the “Second Password” field.
    • To get a batch of SMS passcodes sent to your primary mobile phone, type the word sms in the "Second Password" field. You’ll receive a “Login Failed’ message, after which you should re-enter your NetID and password, then enter any of the seven-digit SMS codes from your mobile device in the “Second Password” field. 
    • To authenticate via phone call (only use as a last resort; the Duo App or passcodes are preferred), type the word phone1 in the "Second Password" field (or phone2, etc., depending on how you set up MFA on the NYU Start page). You will receive a call to the telephone number you provided for that option when enrolling in MFA. 
  4. Click OK to connect.
  5. Confirm your NYU MFA.
  6. Wait for the service agreement screen, click Accept to continue. (Figure 3)

For connecting to NYU VPN service from a smart devices (smart phone, tablet, etc.), please read the detail instructions in the above section. 

Please note that A&S AEM is not meant to be used on smaller screen touch enable smart devices. We recommend you access A&S AEM with a desktop version Chrome browser.

If you have any connection issues with the NYU VPN service, please reach out the NYU IT helpdesk via AskIT@nyu.edu.