Troubleshooting
AEM admin portal is not loading (or returns a blank page).
The AEM CMS is only accessible within the NYU network. If you need to access the CMS Authoring Environment off-campus, you will need to connect using the NYU VPN. Please review the set-up instructions on the Connect to NYU-NET from Off-Campus page. If you are within the NYU network and the connection issue still persists, please contact the A&S Office of Communications at as.communications@nyu.edu.
I'm not able to access a specific page/folder that I'm supposed to manage.
Please contact the A&S Office of Communications at as.communications@nyu.edu for the page/folder access issue.