New Equipment Purchases
We provide guidance and recommendations on new computer, printer, and peripheral purchases. Any machine to be covered under the CIT support umbrella must be approved in advance by the Director, FAS/CIT. Please submit all inquiries via e-mail.

FAS provides one client (desktop) computer for each full-time faculty and staff member. Upgrades may be made to a laptop or higher-performance desktop machine with research or departmental funds.

CIT maintains a database of computers in the departments for which it provides service. This database is used to signal replacement of computers for full-time faculty and staff on a four-year basis.

New Equipment Setup
In conjunction with a service agreement with ITS Desktop Services, we provide technicians to install and configure your new Mac and Intel-based (IBM-compatible) computers and peripherals. Appointments are prioritized by servicing faculty requests first, then staff, then graduate assistant machines. Please direct all requests for service by phone to the CIT HelpDesk (83555), or by e-mail.

Network Connectivity
We assist in connecting new or relocated network-ready computers to NYU's campus-wide network (NYU-Net), and will register your computers with ITS to allow Internet access. CIT can also troubleshoot network connectivity problems and coordinate resolution of the problem with ITS, if necessary.

We assist in connection to the ITS Wireless Network in locations where it is available.

Systems to be connected to NYU-Net require an Ethernet adapter and an active data jack for each machine to be connected.

If you are not sure whether your machine is equipped with an Ethernet adapter, please contact CIT by phone at 83555, or by e-mail, to schedule an appointment with a CIT technician.

Upgrades
Hardware upgrades such as memory or additional logic boards can be performed by CIT service providers. CPU upgrades or other motherboard upgrades are not done by CIT.

CIT will perform software upgrades as long as the upgrade software is provided, or is available without charge on the web.

CIT is committed to scheduling Norton Anti-Virus upgrades daily, and Windows Upgrades daily.

Software Support
We provide installation, configuration, troubleshooting and usability support for the following software applications on both Intel and Macintosh systems:

Norton Anti-Virus
Microsoft Word
Microsoft Excel
Eudora (Light and Pro versions 3.x and 4.x)
Internet Explorer (version 3.x/4.x/5.x)
Telnet
FTP
tn3270 (SIS)
PuTTY.

Support for other, specialized software is limited. We will make a good faith effort to install other software, but cannot offer advice on its use or extensively troubleshoot such applications. For such installations, the licensed copy of the software must be provided.

We provide support for servers on a limited basis, where it is in the best interest of the department and FAS. Servers supported include Netware, Windows, and Linux machines.